Refund and Returns Policy

Welcome to SoyaFood !

At SoyaFood, we are committed to providing you with the highest quality Soya food products, including Soya Milk, Soya Paneer, Soya Biscuits, and Soya Milk Powder. Your satisfaction is our top priority, and we want to ensure that you have a positive experience with our products.

Returns and Refunds

We understand that sometimes situations may arise where you need to return a product or request a refund. Please review our policy below for information on returns and refunds for different categories of Soya food products.

1. Soya Milk and Soya Paneer:

• Due to the shorter shelf life of Soya Milk and Soya Paneer, we are unable to accept returns or provide refunds for these products.
• If you receive Soya Milk or Soya Paneer that is damaged or spoiled during transit, please contact our customer support team within 24 hours of receiving the product with a photo of the damaged or spoiled items, and we will do our best to address the issue promptly.

2. Soya Biscuits and Soya Milk Powder:

• If you are not completely satisfied with your purchase of Soya Biscuits or Soya Milk Powder, you may request a return or refund within 30 days of the delivery date.
• To be eligible for a return or refund, the product must be unopened, unused, and in its original packaging.
• To initiate a return or refund, please contact our customer support team, and they will guide you through the process. You may be required to provide proof of purchase.

Processing of Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
• Please note that shipping charges are non-refundable.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact our customer support team.

Cancellations:

• If you wish to cancel an order, please contact our customer support team as soon as possible. Orders that have already been shipped cannot be canceled.

Contact Us: If you have any questions or concerns about our Refund and Returns Policy or need assistance with a return or refund, please contact our customer support team at info@soyafood.in. We are here to assist you and ensure your satisfaction with our Soya food products.

Thank you for choosing SoyaFood. We appreciate your trust in our products and services.

Sincerely,

Call 01542110120 Customer Service Team Soyafood.in

Need help?

Contact us at info@soyafood.in for questions related to refunds and returns.